Product Exchange

Posted: December 14, 2011 in Uncategorized

Goods Exchange Policy

We provide 100% exchange warranty on all products you have purchased. To make your shopping process and enjoyable experience and our return process are made to be hassle-free.

The goods exchange warranty is valid for 7 days after the order was shipped by us.

If the received goods are damaged or incorrect, please submit your complaints to us within 7 days from the date of shipping. Complaints made after this period will not be entertained.

All ordered goods will be scan through the quality inspection before sending to our customer. All quality inspection will be marked with a quality card. Our quality inspection is based on the level of product quality. If you need to exchange the product of your order, you are required to visit to the nearest Peace Collections outlet store with the “Return Merchandise Authorization Letter (RMA)” which issued by us.

Make sure the exchange goods in the best condition and remain their original packaging with the quality cards, product tags and complete accessories of the product if any. Please ensure there are no defects on the surface of the product, torn, stain, altered, scratches, perfumes, damaged cause during shipping, no changes in color and has not been washed. Requests for goods exchange with above reasons will not be accepted.

To expedite the goods exchange process, please drop an email to care@peace.my by providing the following information.

· Date of Order:
· Order Number:
· Product Catalog Number:
· Reason for Exchange:
· Customer Name:
· Contact Number:

 

 

Once we have received your goods exchange request, we will reply to you within 24 hours with a“Return Merchandise Authorization” (RMA). You may go ahead to the nearest Peace Collections outlet store with the “Return Merchandise Authorization” (RMA) to process with the good exchange.


Important Note:

For hygiene purposes, the products marked with “Not Returnable” at the back of the product name is not allowed to exchange or return unless the product remained in its original packaging before opening. If the reason of returning for the product is defective or incomplete which is rarely happen as we guarantee every product quality inspection before shipping. If this happen, we sincerely apologize for any inconvenience caused and we will not arrange for an exchange.

We always ensure that any product shipped to the customer will be checked with the perfection ofquality inspection and no defects. Damaged or lost of your ordered goods cause by thenon-representative of the shipping company will not responsible by us due to it is beyond our control.

If the product is unsuitable for goods exchange or return upon inspection, we reserve the rights to refuse the acceptance of the said exchange or return goods and we will notify you with the specific reason if the event occurs.

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